Guest Experience Lead — Flexible Hours & Growth

McDonald's; Fort Washington (MD); On-site; USD 21,697 - 24,659; Full time

Benefits offered by this job

Competitive pay from $15.75 to $17.90 per hour

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or educational assistance

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

A leading global fast-food chain in Fort Washington is seeking a Guest Experience Lead. In this role, you will enhance the customer experience by ensuring guest satisfaction, leading the team in service excellence, and providing information on promotions. To succeed, a passion for serving and effective communication skills are essential. This full-time position offers competitive pay and various perks, including employee discounts and paid time off.

Qualifications

• Ability to effectively communicate and anticipate customer needs.

Responsibilities

• Lead the guest experience and ensure customer satisfaction.
• Handle guest concerns and provide resolutions.
• Work collaboratively with the team to maintain a welcoming environment.
• Provide information on promotions and mobile order features.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Desire to learn and grow

Effective communication skills

Job description

A leading global fast-food chain in Fort Washington is seeking a Guest Experience Lead. In this role, you will enhance the customer experience by ensuring guest satisfaction, leading the team in service excellence, and providing information on promotions. To succeed, a passion for serving and effective communication skills are essential. This full-time position offers competitive pay and various perks, including employee discounts and paid time off.