Guest Experience Lead: Elevate Service & Resolve Issues

McDonald's; Tacoma (WA); On-site; USD 24,796 - 28,185; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Paid sick leave

Tuition reimbursement

Training opportunities

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s in Tacoma is looking for a Guest Experience Lead to ensure guests enjoy their experience in the restaurant. You will handle guest concerns, promote app features, and maintain a welcoming environment. The ideal candidate should have strong communication skills and a passion for customer service. Benefits include competitive pay, employee discounts, paid leave, and training opportunities. Join McDonald's to be part of a dynamic team dedicated to customer satisfaction.

Qualifications

• Humble and hospitable demeanor.
• Passion for helping and serving others.
• Desire to learn and grow.
• Ability to communicate effectively.

Responsibilities

• Check in with guests and ensure satisfaction.
• Handle guest concerns effectively.
• Maintain a friendly, clean restaurant environment.
• Provide insight into promotions and app features.

Skills

Communication

Teamwork

Customer service

Job description

McDonald’s in Tacoma is looking for a Guest Experience Lead to ensure guests enjoy their experience in the restaurant. You will handle guest concerns, promote app features, and maintain a welcoming environment. The ideal candidate should have strong communication skills and a passion for customer service. Benefits include competitive pay, employee discounts, paid leave, and training opportunities. Join McDonald's to be part of a dynamic team dedicated to customer satisfaction.