Guest Experience Lead: Elevate Service & App Insight

McDonald's; Houston (TX); On-site; USD 16,479 - 23,470; Part time

Benefits offered by this job

Competitive pay from $14.50 per hour

Employee discounts and free meals

Paid sick leave and time off

Tuition reimbursement

Weekly direct deposit

401(k) plan

Medical, dental, and vision benefits

Job summary

A leading fast-food restaurant is seeking a Guest Experience Lead to ensure guests enjoy a memorable experience. In this role, you will lead service quality, resolve concerns, and promote app features. Ideal candidates should have strong communication skills and a passion for helping others. This position offers competitive pay and various benefits including employee discounts and tuition reimbursement.

Qualifications

• Humble and hospitable demeanor.
• Passion for helping and serving others.
• Desire to learn and grow.
• Effective communication and anticipation of customer needs.

Responsibilities

• Check in with guests to ensure satisfaction.
• Handle guest concerns and provide resolution.
• Work with team to maintain a welcoming, friendly, and clean environment.
• Offer expert insight into McDonald’s App, Mobile Order & Pay.

Skills

Effective communication

Customer service

Problem-solving

Job description

A leading fast-food restaurant is seeking a Guest Experience Lead to ensure guests enjoy a memorable experience. In this role, you will lead service quality, resolve concerns, and promote app features. Ideal candidates should have strong communication skills and a passion for helping others. This position offers competitive pay and various benefits including employee discounts and tuition reimbursement.