Guest Experience Leader: Elevate Service & Impact

McDonald's; Langley Park (MD); On-site; USD 21,697 - 24,659; Full time

Benefits offered by this job

Competitive pay from $15.75 - $17.90 per hour

Employee discounts and free meals

Paid sick leave and tuition reimbursement

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food chain in Langley Park is seeking a Guest Experience Lead to enhance the customer journey. Responsibilities include ensuring guests are satisfied, addressing concerns, and fostering teamwork in a welcoming environment. The ideal candidate has strong interpersonal skills, a passion for service, and a desire to grow. This position offers flexible scheduling and competitive pay ranging from $15.75-$17.90 per hour, along with several benefits.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others.
• A desire to learn and grow.
• The ability to communicate effectively and anticipate customer needs.

Responsibilities

• Check in with guests and ensure they are enjoying themselves.
• Handle guest concerns and provide resolve to their satisfaction.
• Work with the team to maintain a welcoming, friendly, and clean environment.
• Offer insight into promotions and App features.

Skills

Interpersonal skills

Customer service

Teamwork

Effective communication

Job description

A leading fast-food chain in Langley Park is seeking a Guest Experience Lead to enhance the customer journey. Responsibilities include ensuring guests are satisfied, addressing concerns, and fostering teamwork in a welcoming environment. The ideal candidate has strong interpersonal skills, a passion for service, and a desire to grow. This position offers flexible scheduling and competitive pay ranging from $15.75-$17.90 per hour, along with several benefits.