Guest Experience Lead — Service & Growth Advocate

McDonald's; Honolulu (HI); On-site; USD 22,041 - 25,044; Full time

Benefits offered by this job

Competitive pay from $16.00 per hour

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or educational assistance

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food restaurant in Honolulu is seeking a Guest Experience Lead to enhance guest satisfaction. You will be responsible for leading the experience, addressing guest concerns, and working closely with a team to create a welcoming atmosphere. Candidates should have a passion for service and communication skills. This role offers competitive pay and various benefits including employee discounts and tuition assistance.

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves.
• Handle guest concerns and provide resolve to their satisfaction.
• Work hand in hand with your team to maintain a welcoming environment.
• Offer insight into promotions and app features.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Desire to learn and grow

Ability to communicate effectively

Job description

A leading fast-food restaurant in Honolulu is seeking a Guest Experience Lead to enhance guest satisfaction. You will be responsible for leading the experience, addressing guest concerns, and working closely with a team to create a welcoming atmosphere. Candidates should have a passion for service and communication skills. This role offers competitive pay and various benefits including employee discounts and tuition assistance.