Guest Experience Lead — Flexible Hours & Growth

McDonald's; Seabrook (MD); On-site; USD 21,697 - 24,659; Full time

Benefits offered by this job

Competitive pay

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement

Training and advancement opportunities

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food restaurant in Seabrook, Maryland, is seeking a Guest Experience Lead to ensure customer satisfaction and a welcoming atmosphere. The role involves checking in with guests, resolving concerns, and fostering teamwork. Ideal candidates should possess strong communication skills and a passion for service. Benefits include competitive pay, discounts, and opportunities for advancement.

Qualifications

• Must have a passion for helping and serving others, both customers and team members.
• Effective communication is essential for understanding and anticipating customer needs.
• A humble and hospitable demeanor is critical for guest interactions.

Responsibilities

• Lead the experience by checking in with guests and ensuring satisfaction.
• Handle guest concerns effectively and provide resolutions.
• Collaborate with your team to maintain a welcoming and clean environment.
• Provide insights into promotions and app features to guests.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Effective communication skills

Ability to anticipate customer needs

Job description

A leading fast-food restaurant in Seabrook, Maryland, is seeking a Guest Experience Lead to ensure customer satisfaction and a welcoming atmosphere. The role involves checking in with guests, resolving concerns, and fostering teamwork. Ideal candidates should possess strong communication skills and a passion for service. Benefits include competitive pay, discounts, and opportunities for advancement.