Guest Experience Lead: Dynamic Retail Leader on the Floor

lululemon; Minnesota; On-site; USD 52,000 - 59,000; Full time

Benefits offered by this job

Extended health and dental benefits, &

Mental health plans

Paid time off

Savings and retirement plan matching

Parenthood top-up

Development course offerings

People networks, mentorship programs,&

Job summary

lululemon is seeking a Guest Experience Lead to ensure a quality in-store experience by delivering technical product education and leading the floor as part of the store leadership team. You will drive sales performance and contribute to hiring, coaching, and team development.

The role requires 1 year of retail or customer experience, and experience leading or mentoring others. A high school diploma or equivalent is preferred.

Qualifications

• 1 year retail or customer experience
• Some experience in leading, mentoring, or delegating with others
• Education: High school diploma/GED/equivalent, or above

Responsibilities

• Lead from the floor to deliver exceptional guest experiences and education on lululemon products
• Monitor guest connection and provide technical product education to meet guest needs
• Act as Supervisor on Duty (SOD) to manage floor operations and drive sales
• Prepare and maintain in-store readiness and ensure operational excellence during shifts
• Assist in store openings/closes and review daily data to track progress toward goals
• Participate in hiring, onboarding, and ongoing team development

Skills

Retail experience

Leadership

Customer service

Communication

Job description

lululemon is seeking a Guest Experience Lead to ensure a quality in-store experience by delivering technical product education and leading the floor as part of the store leadership team. You will drive sales performance and contribute to hiring, coaching, and team development.

The role requires 1 year of retail or customer experience, and experience leading or mentoring others. A high school diploma or equivalent is preferred.