Guest Experience Lead: Delight Guests & Lead Team

McDonald's; Kissimmee (FL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or education

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s in Kissimmee, FL is hiring for a Guest Experience Leader. The role focuses on guiding guests through a positive dining experience and promoting McDonald’s app promotions.

It offers a welcoming environment with opportunities to learn and grow within the team. You will help guests enjoy their visit, resolve concerns, collaborate with teammates to keep the restaurant clean and friendly, and stay informed about promotions and benefits of using the McDonald’s App and Mobile Order & Pay

Qualifications

• Humility and hospitality in daily guest interactions.
• Passion for helping customers and team members.
• Desire to learn and grow.
• Ability to communicate effectively and anticipate needs.

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves.
• Be the solution: Handle guest concerns and provide resolve to their satisfaction.
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features.

Skills

Hospitable demeanor

Customer service mindset

Growth mindset

Effective communication

Job description

McDonald’s in Kissimmee, FL is hiring for a Guest Experience Leader. The role focuses on guiding guests through a positive dining experience and promoting McDonald’s app promotions.

It offers a welcoming environment with opportunities to learn and grow within the team. You will help guests enjoy their visit, resolve concerns, collaborate with teammates to keep the restaurant clean and friendly, and stay informed about promotions and benefits of using the McDonald’s App and Mobile Order & Pay