Guest Experience Lead — Shape Moments & Delight

McDonald's; Sebring (FL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Free meals

Paid time off

Tuition assistance

Training opportunities

Weekly direct deposit

401k plan

Medical benefits

Job summary

McDonald's is hiring a Guest Experience Leader to enhance the guest journey in a fast-paced restaurant environment. You will check in with guests, ensure satisfaction, and support a welcoming, clean setting for all customers.

Success requires a hospitable demeanor, strong communication, and a desire to grow within the team. Knowledge of promotions and the McDonald’s App is a plus, with opportunities for training and advancement.

Qualifications

• Customer service mindset and hospitable demeanor
• Ability to communicate effectively with guests
• Willingness to learn and grow in the role
• Anticipates customer needs and provides solutions

Responsibilities

• Lead guest experience and check in with guests
• Resolve guest concerns to their satisfaction
• Collaborate with team to maintain a welcoming, clean restaurant
• Explain promotions and benefits of McDonald's App and Mobile Order & Pay

Skills

Guest service

Communication

Teamwork

Problem solving

Job description

McDonald's is hiring a Guest Experience Leader to enhance the guest journey in a fast-paced restaurant environment. You will check in with guests, ensure satisfaction, and support a welcoming, clean setting for all customers.

Success requires a hospitable demeanor, strong communication, and a desire to grow within the team. Knowledge of promotions and the McDonald’s App is a plus, with opportunities for training and advancement.