Guest Experience Leader: Service Champion

McDonald's; Dade City (FL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Paid time off

Tuition reimbursement

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s in Florida is seeking a Guest Experience Leader to check in with guests, ensure they are enjoying their visit, and help maintain a welcoming, clean restaurant environment.

You will resolve guest concerns, promote McDonald’s App features, and collaborate with the team to deliver fast, friendly service. This role emphasizes hospitality, learning, and clear communication to anticipate customer needs.

Qualifications

• A humble and hospitable demeanor.
• Desire to learn and grow; and
• Ability to communicate effectively and anticipate customer needs

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves.
• Be the solution: Handle guest concerns and provide resolution to their satisfaction.
• Teamwork: Work with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Promotions knowledge: Be in the know about McDonald’s App, Mobile Order & Pay features.

Skills

Hospitality

Customer service

Willingness to learn

Communication

Job description

McDonald’s in Florida is seeking a Guest Experience Leader to check in with guests, ensure they are enjoying their visit, and help maintain a welcoming, clean restaurant environment.

You will resolve guest concerns, promote McDonald’s App features, and collaborate with the team to deliver fast, friendly service. This role emphasizes hospitality, learning, and clear communication to anticipate customer needs.