Guest Experience Lead: Create Feel-Good Moments & Growth

McDonald's; Millington (TN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Competitive Pay

Opportunity for Advancement

Flexible Scheduling

Paid Time Off

Free Employee Meals/Meal Discounts

College Tuition Reimbursement up to $2

Health Insurance

401(k) Retirement Program

Annual Paid Performance Reviews

High School Diploma Program

Career Advising Services

Job summary

McDonald’s restaurant is seeking a Guest Experience Lead to engage customers, assist with ordering, and ensure a positive visit. The role emphasizes guest satisfaction, teamwork, and participation in store-wide initiatives.

The position offers flexible scheduling and opportunities to advance while receiving training and college tuition assistance. Apply to join a fast-paced, service-driven team dedicated to guest care.

Qualifications

• Experience delivering friendly guest service and communicating with customers.
• Ability to assist guests with ordering kiosks and technology.
• Willingness to learn and grow in a restaurant environment.
• Strong teamwork and communication skills.

Responsibilities

• Greet guests and communicate with them while ordering.
• Assist guests with using the ordering kiosks.
• Aiding those in need of extra hands.
• Check with guests after meals to ensure satisfaction and offer help.
• Ensure kids receive a kid treat.
• Handle guest concerns promptly and professionally.
• Provide feedback to the restaurant team to improve service.

Skills

Guest interaction

Kiosk assistance

Team communication

Customer service

Job description

McDonald’s restaurant is seeking a Guest Experience Lead to engage customers, assist with ordering, and ensure a positive visit. The role emphasizes guest satisfaction, teamwork, and participation in store-wide initiatives.

The position offers flexible scheduling and opportunities to advance while receiving training and college tuition assistance. Apply to join a fast-paced, service-driven team dedicated to guest care.