Concert Bar Server: Upsell & Guest Experience

HOB Entertainment, LLC; Chicago (IL); On-site; USD 1,739,000 - 2,287,000; Full time

Benefits offered by this job

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/fertility support

Exclusive employee ticketing

Job summary

Live Nation Entertainment is hiring for a venue role at House of Blues. The position involves taking orders, serving beverages, up-selling, and delivering drinks in a fast-paced environment.

Candidates should have 3+ years of customer-facing experience, knowledge of cocktail service, and alcohol awareness training. Late hours and a flexible schedule are required in a live music setting with safety-focused service.

Qualifications

• Ability to work late hours.
• Flexible schedule and availability to work nights and weekends.
• Working knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, and POS systems.
• 3 years’ work experience interacting with people in a positive environment.
• Tolerance of all cultures, music and art forms.
• Responsible Alcohol Awareness Training Certification or Equivalent.
• Ability to deal with intoxicated guests in a positive and safety-minded manner.

Responsibilities

• Anticipate and respond to guests’ needs.
• Suggestively sell beverages and menu items; take orders.
• Answer guest questions and make recommendations; up-sell liquors.
• Communicate drink orders to bar through POS system; deliver drinks.
• Maintain table and area cleanliness; lift up to 25 lbs as needed.
• Ensure responsible alcohol service per policy and local ordinance.

Skills

Cocktail tray service

Basic food service

Responsible alcohol service

Drink recipes & garnishes

Point of Sale systems

Cash handling

Customer interaction

Tools

POS systems

Job description

Live Nation Entertainment is hiring for a venue role at House of Blues. The position involves taking orders, serving beverages, up-selling, and delivering drinks in a fast-paced environment.

Candidates should have 3+ years of customer-facing experience, knowledge of cocktail service, and alcohol awareness training. Late hours and a flexible schedule are required in a live music setting with safety-focused service.