Guest Experience Lead: Champion Service & Growth

McDonald's; Carrollton (TX); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Free meals

Paid sick leave

Tuition reimbursement

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s is seeking a Guest Experience Leader in Carrollton, TX to ensure guests have a memorable visit. You will lead the experience, resolve issues, and collaborate with the team to maintain a welcoming environment. You’ll also guide guests on app promotions and benefits to enhance their visit.

The role emphasizes hospitality, proactive guest service, and effective communication to meet customer needs and uphold brand standards.

Qualifications

• Friendly, hospitable demeanor.
• Desire to learn and grow in a fast-paced environment.
• Ability to communicate effectively and anticipate customer needs.
• Commitment to delivering excellent guest experiences.

Responsibilities

• Lead the guest experience and ensure guests enjoy themselves.
• Handle guest concerns and provide resolution to their satisfaction.
• Work with the team to maintain a welcoming, clean restaurant environment.
• Promote McDonald’s App promotions and benefits to guests.

Skills

Customer service

Communication

Hospitality

Teamwork

Job description

McDonald’s is seeking a Guest Experience Leader in Carrollton, TX to ensure guests have a memorable visit. You will lead the experience, resolve issues, and collaborate with the team to maintain a welcoming environment. You’ll also guide guests on app promotions and benefits to enhance their visit.

The role emphasizes hospitality, proactive guest service, and effective communication to meet customer needs and uphold brand standards.