Guest Experience Lead - Build Joy & Service Excellence

McDonald's; El Paso (TX); On-site; USD 16,531 - 19,286; Full time

Benefits offered by this job

Competitive pay

Discounts & meals

Paid time off

Tuition assistance

Training & advancement

Direct deposit

401(k)

Medical/Dental/Vision

Job summary

McDonald’s in El Paso is seeking a Guest Experience Leader to welcome guests and ensure a consistently positive dining experience. You will lead the guest experience, resolve concerns, and collaborate with your team to keep the restaurant welcoming, friendly, and clean.

You’ll promote McDonald’s App features and promotions to guests, help them save time, and contribute to fast, efficient service in a busy environment. The role includes flexible scheduling and room for training and growth.

Qualifications

• Humble and hospitable demeanor required.
• Passion for helping and serving others (customers and team members).
• Desire to learn and grow.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the experience: Check in with guests and ensure they are enjoying themselves.
• Be the solution: Handle guest concerns and resolve to their satisfaction.
• Teamwork: Work with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Know the promotions: Highlight McDonald’s App and promotions to guests.

Skills

Humble demeanor

Customer service mindset

Willingness to learn

Effective communication

Job description

McDonald’s in El Paso is seeking a Guest Experience Leader to welcome guests and ensure a consistently positive dining experience. You will lead the guest experience, resolve concerns, and collaborate with your team to keep the restaurant welcoming, friendly, and clean.

You’ll promote McDonald’s App features and promotions to guests, help them save time, and contribute to fast, efficient service in a busy environment. The role includes flexible scheduling and room for training and growth.