Guest Experience Lead: Create Feel-Good Moments

McDonald's; Cedar Park (TX); On-site; USD 24,000 - 31,000; Part time

Benefits offered by this job

Competitive pay

Medical, dental, vision

401k with matching

Paid time off

Unpaid leaves of absence

Archways to Opportunity

Discount programs

Free meals / meal discounts

Job summary

McDonald’s is hiring a Guest Experience Leader for our restaurant in Texas. You’ll greet guests, assist with ordering, guide them through kiosks, and ensure a positive guest experience during shifts from 8am to 8pm.

You’ll work in a fast-paced team environment and help create feel-good moments with guests. Compensation includes competitive pay and benefits, with opportunities for growth and educational programs like Archways to Opportunity.

Qualifications

• Greet guests and communicate with them while ordering.
• Offer help with using ordering kiosks.
• Assist guests who need extra hands.
• Follow up after food is served to ensure satisfaction.
• Ensure kids receive a kid treat when appropriate.
• Handle guest concerns effectively.
• Communicate feedback to the restaurant team.

Responsibilities

• Greet guests and support them during ordering.
• Assist guests with kiosks and special requests.
• Provide help to customers who need it.
• Check back to ensure satisfaction with their order.
• Ensure children receive a kid-friendly treat when applicable.
• Address guest concerns and resolve issues.
• Share feedback and recommendations with the team.

Skills

Greeting guests

Kiosk assistance

Team communication

Customer service

Problem solving

Flexibility

Observation of needs

Upselling standard items

Job description

McDonald’s is hiring a Guest Experience Leader for our restaurant in Texas. You’ll greet guests, assist with ordering, guide them through kiosks, and ensure a positive guest experience during shifts from 8am to 8pm.

You’ll work in a fast-paced team environment and help create feel-good moments with guests. Compensation includes competitive pay and benefits, with opportunities for growth and educational programs like Archways to Opportunity.