Guest Experience Lead: Growth, Perks & Impact

McDonald's; Arlington (VA); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Employee discounts

Free meals

Paid sick leave

Paid time off

Tuition reimbursement

Training and advancement

Weekly direct deposit

401k plan

Medical benefits

Dental benefits

Vision benefits

Job summary

McDonald's in Arlington, VA is hiring a Guest Experience Leader to ensure a welcoming, friendly restaurant environment and uphold high service standards. You’ll check in with guests, resolve concerns, and partner with teammates to deliver fast, accurate service while maintaining cleanliness.

Ideal candidates bring a hospitable disposition, a passion for helping others, and strong communication skills. You’ll also promote app promotions and use tools to enhance guest satisfaction.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

Skills

Hospitality

Customer service

Communication

Teamwork

Job description

McDonald's in Arlington, VA is hiring a Guest Experience Leader to ensure a welcoming, friendly restaurant environment and uphold high service standards. You’ll check in with guests, resolve concerns, and partner with teammates to deliver fast, accurate service while maintaining cleanliness.

Ideal candidates bring a hospitable disposition, a passion for helping others, and strong communication skills. You’ll also promote app promotions and use tools to enhance guest satisfaction.