Guest Experience Lead & Cake Craft Coordinator

Nothing Bundt Cakes; Kernersville (NC); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Team building outings

Employee discounts

We love to celebrate and bring joy to

We train and grow your career

Job summary

Nothing Bundt Cakes is seeking a Key Holder to open/close, lead Guest Service, and bridge the gap between frosting and guest experiences. You will support crafting, light cleaning, and clerical tasks to keep the bakery running smoothly.

You will greet guests, assist with order customization, process telephone orders, and ensure accurate POS operations while maintaining a clean, inviting retail area. This role emphasizes teamwork, initiative, and strong guest engagement.

Qualifications

• Teamwork is essential and you’ll collaborate with colleagues to deliver warm Guest Service.
• Ability to follow instructions and stay organized in a fast-paced retail bakery.
• Integrity, initiative, and a positive, friendly attitude are required.
• Excellent communication and multitasking skills help manage orders and inquiries.
• A strong sense of urgency and sales focus to enhance the guest experience.
• Detail orientation and care for presentation and store cleanliness are expected.

Responsibilities

• Greet walk-in guests and introduce bakery products during a Guest Tour.
• Assist guests with walk-in and phone orders, balancing the POS accurately.
• Cross-sell add-ons and retail items to complete the guest experience.
• Maintain the crafting and retail area, ensuring cleanliness and current promotions are known.
• Coordinate timing of orders between Guest Services and Frosting departments.
• Wrap/box cakes for same-day and next-day orders and keep inventory ready.

Skills

Teamwork

Follow Instructions

Integrity

Initiative

Under Pressure

Outgoing Personality

Attention to Detail

Multi‑tasking

Sales Ability

Sense of Urgency

Empathy/Care for Guests

Organization

Fine Motor Skills

Communication Skills

Pride in Work

Job description

Nothing Bundt Cakes is seeking a Key Holder to open/close, lead Guest Service, and bridge the gap between frosting and guest experiences. You will support crafting, light cleaning, and clerical tasks to keep the bakery running smoothly.

You will greet guests, assist with order customization, process telephone orders, and ensure accurate POS operations while maintaining a clean, inviting retail area. This role emphasizes teamwork, initiative, and strong guest engagement.