Guest Experience Lead

McDonald's; Zephyrhills (FL); On-site; USD 19,630 - 22,317; Full time

Benefits offered by this job

Competitive pay from $14.25 to $16.20 per hour

Employee discounts and free meals

Paid sick leave

Tuition reimbursement

Training and advancement opportunities

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food restaurant in Zephyrhills, FL is seeking a Guest Experience Lead. In this entry-level role, you will ensure guests enjoy their experience, handle concerns, and work with your team to maintain a friendly environment. Candidates should be passionate about helping others and have strong communication skills. This role offers competitive pay and various benefits.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves.
• Handle guest concerns and provide resolve to their satisfaction.
• Work hand in hand with your team to maintain a welcoming environment.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Ability to communicate effectively

Job description

Overview

Guest Experience Lead role at McDonald's.

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

Qualifications

• A humble and hospitable demeanor;
• Passion for helping and serving others (customers and fellow team members);
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs

Benefits

• Competitive pay from $14.25 per hour to $16.20 per hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*
• Available to full-time employees in select locations

Employment details

• Location: Zephyrhills, FL
• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Restaurants

Equal Employment Opportunity and Our Value of Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. McDonald’s provides reasonable accommodations to qualified individuals with disabilities to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance during the application process, please contact [e-mail].