Guest Experience Lead

McDonald's; Town of Texas (WI); On-site; USD 19,630 - 22,317; Part time

Benefits offered by this job

Competitive pay

Employee discounts and free meals

Paid sick leave

Tuition reimbursement

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast food chain is seeking a Guest Experience Leader in Wisconsin. The role involves enhancing guest experiences, solving concerns, and collaborating with a team to ensure a welcoming restaurant environment. Candidates should have a passion for service, effective communication skills, and a desire for growth. This position offers competitive pay and various employee benefits.

Qualifications

• Must have a humble and hospitable demeanor.
• Desire to learn and grow in the role.
• Ability to effectively communicate and understand customer needs.

Responsibilities

• Lead the guest experience and check in with guests.
• Handle guest concerns and resolve them to satisfaction.
• Work with the team to maintain a friendly, clean environment.
• Provide expert insight into promotions and the app.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Ability to communicate effectively

Anticipate customer needs

Job description

Guest Experience Leader

Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

Perks & Benefits

• Competitive pay from $14.25 per hour - $16.20 per hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

Available to full time employees in select locations.

Role Overview

This role is vital to the guest experience because you'll:

• Lead the experience: Check in with guests and ensure they are enjoying themselves
• Be the solution: Handle guest concerns and resolve to their satisfaction
• Understand that teamwork is key: Work with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of using the McDonald’s App, Mobile Order & Pay features

To Be Successful In This Position, You’ll Need

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Equal Employment Opportunity and Our Value of Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by law. McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance during the application or hiring process, please contact [e-mail].

This job posting contains general information about working in this restaurant. It is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.