Guest Experience Lead

McDonald's; Pinecrest (FL); On-site; USD 20,319 - 23,088; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Paid sick leave

Tuition reimbursement

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food chain in Pinecrest is seeking a Guest Experience Lead to ensure a positive environment for all guests. The role includes checking in with customers, addressing their concerns, and working closely with the team to provide excellent service. Ideal candidates will have a passion for helping others and the ability to communicate effectively. Competitive pay and benefits are offered for this full-time position.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others.
• Ability to communicate effectively.

Responsibilities

• Lead the guest experience and check in with guests.
• Handle guest concerns and provide resolutions.
• Work with the team to maintain a welcoming environment.

Skills

Humble demeanor

Passion for service

Effective communication

Job description

Overview

Join to apply for the Guest Experience Lead role at McDonald's.

Responsibilities

• Lead the guest experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolution to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

Qualifications

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Benefits

• Competitive pay from $14.75 per hour – $16.76 per hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

Job details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Restaurants

Equal Employment Opportunity and Our Value of Inclusion

McDonald's is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald's provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald's provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail].

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.