Guest Experience Lead

McDonald's; Beavercreek (OH); On-site; USD 20,664 - 23,488; Full time

Benefits offered by this job

Competitive pay from $15.00 to $17.05 per hour

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or educational assistance

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

A major fast-food franchise in Beavercreek is seeking a Guest Experience Lead to enhance the customer experience. The successful candidate will engage with guests, resolve concerns, and collaborate with the team to maintain a welcoming environment. Ideal for those with a passion for service and effective communication skills. Competitive pay starts at $15.00 per hour.

Qualifications

• A passion for helping and serving others (customers and fellow team members).
• The ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the guest experience by checking in with guests.
• Handle guest concerns and resolve to their satisfaction.
• Collaborate with your team to maintain a welcoming environment.

Skills

Humble and hospitable demeanor

Effective communication

Anticipate customer needs

Passion for helping and serving others

Job description

Overview

Guest Experience Lead at McDonald's. Flexible scheduling with a focus on making guests feel valued. A job at McDonald’s offers a role that fits YOU.

Responsibilities

• Lead the guest experience by checking in with guests and ensuring they are enjoying themselves
• Be the solution: handle guest concerns and resolve to their satisfaction
• Collaborate with your team to maintain a welcoming, friendly, and clean restaurant environment
• Provide expert insight into promotions and the benefits of using the McDonald’s App, Mobile Order & Pay features

What You’ll Need to Succeed

• A humble and hospitable demeanor
• A passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Perks & Benefits

• Competitive pay from $15.00 per hour to $17.05 per hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

Equal Employment Opportunity

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail].

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Restaurants