Guest Experience Lead

Schulte-Hospitality-Group; New Orleans (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine and mental health access

Health and Life Insurance options

401(k) Plan with Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts

Job summary

Schulte Hospitality Group is seeking a dynamic Guest Experience Manager for Pontchartrain Hotel in New Orleans, LA. You will lead guest relations, oversee operations under the General Manager, and ensure brand standards and exceptional service across all touchpoints.

Ideal candidates have at least two years of experience as an Assistant General Manager, a bachelor’s degree in Hospitality Management or Business, and a proven ability to manage teams, budgets, and guest satisfaction metrics.

Qualifications

• Minimum of two years' experience as an Assistant General Manager
• Bachelor's Degree in Hospitality Management or Business preferred

Responsibilities

• Manage budgets and financial plans
• Oversees hotel operations under the direction of the General Manager
• Ensures overall guest satisfaction to drive brand metrics
• Ensures compliance with brand standards
• Maintaining statistical and financial records
• Setting and achieving sales and profit targets
• Recruiting, training, and monitoring staff
• Planning work schedules for individuals and teams
• Meeting and greeting customers
• Dealing with customer complaints and comments
• Addressing problems and troubleshooting
• Ensuring events and conferences run smoothly
• Supervising maintenance, supplies, renovations, and furnishings
• Dealing with contractors and suppliers
• Ensuring security is effective
• Carrying out inspections of property and services
• Ensuring compliance with licensing laws, health and safety, and other statutory regulations
• Perform various other duties as assigned to meet business objectives

Skills

Effective communication

Team leadership

Attention to detail

Financial acumen

Microsoft Office

Education

Bachelor's Degree in Hospitality Management or Business

Tools

Microsoft Office

Job description

Schulte Hospitality Group is seeking a dynamic Guest Experience Manager for Pontchartrain Hotel in New Orleans, LA. You will lead guest relations, oversee operations under the General Manager, and ensure brand standards and exceptional service across all touchpoints.

Ideal candidates have at least two years of experience as an Assistant General Manager, a bachelor’s degree in Hospitality Management or Business, and a proven ability to manage teams, budgets, and guest satisfaction metrics.