Hospitality Housekeeping Supervisor — Guest Experience Leader

Expotel Hospitality; New Orleans (LA); Vor Ort; USD 42.000 - 52.000; Vollzeit

Zusammenfassung

Expotel Hospitality in New Orleans, LA is seeking a RoomS Department Supervisor with strong supervisory experience to lead housekeeping operations and guest service efforts. The role requires ensuring smooth room divisions, attendance, and appearance standards.

The incumbent will coach staff, maintain SOP compliance, and respond promptly to guest requests, aiming for high guest satisfaction and efficient hotel operations.

Qualifikationen

• At least 3 years of progressive experience in a hotel or related field; or a 4-year college degree and at least 1 year related experience; or a 2-year college degree and 2+ years related experience.
• Supervisory experience required.
• Must be proficient in Windows, Company approved spreadsheet and word processing.

Aufgaben

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Respond to all guests requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Motivate, coach, counsel and discipline all Room Division personnel according to Expotel Hospitality Service S.O.P.’s.
• Ensure compliance to Expotel Hospitality Service

Kenntnisse

Windows

Spreadsheet

Word processing

Ausbildung

4-year college degree + 1+ year related experience

2-year college degree + 2+ years related experience

Tools

Windows OS

Company-approved spreadsheet

Word processing software

Jobbeschreibung

Expotel Hospitality in New Orleans, LA is seeking a RoomS Department Supervisor with strong supervisory experience to lead housekeeping operations and guest service efforts. The role requires ensuring smooth room divisions, attendance, and appearance standards.

The incumbent will coach staff, maintain SOP compliance, and respond promptly to guest requests, aiming for high guest satisfaction and efficient hotel operations.