Guest Experience Manager - Pontchartrain Hotel

Schulte-Hospitality-Group; New Orleans (LA); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Daily Pay

Telemedicine and mental health access

Health and Life Insurance options

401(k) Plan with Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts

Zusammenfassung

Schulte Hospitality Group is seeking a dynamic Guest Experience Manager for Pontchartrain Hotel in New Orleans, LA. You will lead guest relations, oversee operations under the General Manager, and ensure brand standards and exceptional service across all touchpoints.

Ideal candidates have at least two years of experience as an Assistant General Manager, a bachelor’s degree in Hospitality Management or Business, and a proven ability to manage teams, budgets, and guest satisfaction metrics.

Qualifikationen

• Minimum of two years' experience as an Assistant General Manager
• Bachelor's Degree in Hospitality Management or Business preferred

Aufgaben

• Manage budgets and financial plans
• Oversees hotel operations under the direction of the General Manager
• Ensures overall guest satisfaction to drive brand metrics
• Ensures compliance with brand standards
• Maintaining statistical and financial records
• Setting and achieving sales and profit targets
• Recruiting, training, and monitoring staff
• Planning work schedules for individuals and teams
• Meeting and greeting customers
• Dealing with customer complaints and comments
• Addressing problems and troubleshooting
• Ensuring events and conferences run smoothly
• Supervising maintenance, supplies, renovations, and furnishings
• Dealing with contractors and suppliers
• Ensuring security is effective
• Carrying out inspections of property and services
• Ensuring compliance with licensing laws, health and safety, and other statutory regulations
• Perform various other duties as assigned to meet business objectives

Kenntnisse

Effective communication

Team leadership

Attention to detail

Financial acumen

Microsoft Office

Ausbildung

Bachelor's Degree in Hospitality Management or Business

Tools

Microsoft Office

Jobbeschreibung

Guest Experience Manager - Pontchartrain Hotel

#POLA-59380

New Orleans, Louisiana, United States

Country

United States

Job Description

S chulte Hospitality Group is seeking a n energetic , experienced, and hands on Guest Experience Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development . We want you to feel engaged, empowered , and excited to grow with us . After all, we believe our greatest and most valuable asset is our people ! SHG provides a rewarding, fun and flexible work environment, exciting perks , an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including , but not limited to:

Work Today, Get Paid today , with Daily Pay!

Free Tele medicine and Virtual Mental Health care access for a ll Associates starting day one!

Multiple Health Insurance and Life Insurance options

401 k Plan + Company Match for eligible associates

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets , electronics, gym memberships + more!

Our Company: SHG is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse tea m of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries . Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants .

JOB DUTIES AND RESPONSIBILITIES

• Managing budgets and financial plans and controlling expenditure
• Oversees hotel operations under the direction of the General Manager
• Ensures overall guest satisfaction to drive brand metrics
• Ensures compliance with brand standards
• Maintaining statistical and financial records
• Setting and achieving sales and profit targets
• Recruiting, training, and monitoring staff
• Planning work schedules for individuals and teams
• Meeting and greeting customers
• Dealing with customer complaints and comments
• Addressing problems and troubleshooting
• Ensuring events and conferences run smoothly
• Supervising maintenance, supplies, renovations, and furnishings
• Dealing with contractors and suppliers
• Ensuring security is effective
• Carrying out inspections of property and services
• Ensuring compliance with licensing laws, health and safety, and other statutory regulations
• Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

• Minimum of two (2) years' experience as an Assistant General Manager
• Bachelor's Degree in Hospitality Management or Business preferred.

KNO WLEDGE, SKILLS AND ABILITIES

• Ability to communicate effectively verbally and in writing
• Demonstrated ability to lead a team
• Excellent attention to detail
• Financial savvy
• Proficient in Microsoft Office

* The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position . Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

* Schulte Hospitality Group is an Equal Opportunity Employer.

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