Guest Experience Lead

Chipotle Mexican Grill; Nashville (TN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical insurance

Dental insurance

Vision insurance

Digital Tips

Paid time off

Holiday closures

Competitive compensation

Advancement opportunities

Job summary

Chipotle Mexican Grill is seeking a Service Leader to maintain a positive customer experience by ensuring safe, high-quality food and by training the restaurant crew to provide excellent service. The role keeps a clean, organized line and ensures equipment functions properly while you motivate and develop front-of-house staff.

You will monitor breaks and shifts, support crew performance reviews, and assist with office tasks while upholding Chipotle’s Food With Integrity philosophy and food

Qualifications

• Have knowledge of Food Safety and health department matters.
• Be able to understand and articulate Chipotle’s philosophy.
• Have knowledge of cash handling policies and procedures.
• Have familiarity with office paperwork.

Responsibilities

• Make sure great tasting, high quality food is served.
• Help resolve food quality issues.
• Support food safety including hand washing, glove changes, time/temperature checks.
• Help resolve customer incidents and ensure positive experiences.
• Monitor crew breaks, shift changes, shift meetings, and line schedules.
• Develop and cross-train all front of house Crew.
• Assist with Crew performance reviews.
• Develop future Service Leaders.
• Assist with office administration duties such as banking and cash handling policies.
• Ensure office equipment and supplies are maintained and available.

Skills

Food safety

Cash handling

Office paperwork

Front of house supervision

Customer service

Education

High school diploma

Job description

Chipotle Mexican Grill is seeking a Service Leader to maintain a positive customer experience by ensuring safe, high-quality food and by training the restaurant crew to provide excellent service. The role keeps a clean, organized line and ensures equipment functions properly while you motivate and develop front-of-house staff.

You will monitor breaks and shifts, support crew performance reviews, and assist with office tasks while upholding Chipotle’s Food With Integrity philosophy and food