Guest Experience Service Leader

Chipotle Mexican Grill; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Tuition assistance (education)

Free food

Medical, dental, and vision insurance

Paid time off

Holiday closures

Competitive compensation

Opportunities for advancement

Job summary

Chipotle Mexican Grill is seeking a Service Leader to ensure a positive customer experience by upholding food safety and quality standards while training and supporting a strong restaurant team. The role focuses on maintaining a clean line, proper equipment function, and timely shift coordination.

The position requires hands-on leadership, ability to resolve customer issues, and collaboration with crew to foster growth and excellence in service.

Qualifications

• Understand and articulate Chipotle’s Food With Integrity philosophy.
• Knowledge of cash handling policies and procedures.
• Knowledge of Food Safety and health department matters.
• Familiarity with office paperwork.
• Ability to speak, write, read, and understand the primary language of the work location.

Responsibilities

• Maintain positive customer experience by ensuring safe, quality food is prepared and served.
• Keep the restaurant line clean and equipment functioning.
• Train and develop front-of-house crew.
• Assist with crew performance reviews and shift changes.
• Support office administration tasks and inventory management.

Skills

Customer service

Food safety

Cash handling

Communication

Education

High school diploma

Job description

Chipotle Mexican Grill is seeking a Service Leader to ensure a positive customer experience by upholding food safety and quality standards while training and supporting a strong restaurant team. The role focuses on maintaining a clean line, proper equipment function, and timely shift coordination.

The position requires hands-on leadership, ability to resolve customer issues, and collaboration with crew to foster growth and excellence in service.