Guest Experience Leader: Elevate Food & Service

Chipotle Mexican Grill; Dayville (CT); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical, dental, and vision insurance

Paid time off

Opportunities for advancement

Job summary

Chipotle Mexican Grill is seeking a Service Leader to maintain a positive customer experience by ensuring safe and quality food is prepared and served, and that the restaurant crew is well trained with good customer service. The role involves keeping a clean, organized line and supervising line equipment, with on-your-feet work and task completion when idle.

You will lead front-of-house training, assist with crew performance reviews, and participate in office duties such as banking and

Qualifications

• Understand and articulate Chipotle’s Food With Integrity philosophy.
• Knowledge of cash handling policies and procedures.
• Knowledge of Food Safety and health department matters.
• Familiarity with office paperwork.
• Ability to speak, write, read, and understand the primary language of the work location.
• Restaurant experience.

Responsibilities

• Make sure great tasting, high quality food is served.
• Help to resolve food quality issues.
• Support food safety including hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and following the Daily Food Safety Checklist.
• Help to resolve customer incidents and work to ensure positive customer experiences.
• Help to monitor crew breaks, shift changes, shift meetings, and line schedules.
• Develop and cross training all front of house Crew.
• Assist with Crew performance reviews.
• Developing future Service Leaders.
• Assist with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork.
• Ensure office equipment remains in working order and make sure office supplies are ordered as necessary.

Skills

Cash handling

Food safety

Office paperwork

Communication

Restaurant experience

Education

High school diploma

Job description

Chipotle Mexican Grill is seeking a Service Leader to maintain a positive customer experience by ensuring safe and quality food is prepared and served, and that the restaurant crew is well trained with good customer service. The role involves keeping a clean, organized line and supervising line equipment, with on-your-feet work and task completion when idle.

You will lead front-of-house training, assist with crew performance reviews, and participate in office duties such as banking and