Guest Experience Lead

McDonald's; Carol City (FL); On-site; USD 20,319 - 23,088; Part time

Benefits offered by this job

Competitive pay from $14.75 to $16.76 per hour

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and educational assistance

Training and advancement opportunities

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food restaurant in Florida is seeking a Guest Experience Lead to ensure customer satisfaction and manage guest interactions. The ideal candidate should possess a friendly demeanor and a passion for service. Responsibilities include engaging with guests, resolving concerns, and collaborating with the team to create a welcoming environment. This role offers competitive pay and benefits.

Qualifications

• Strong desire to learn and grow in a fast-paced environment.
• Skills in anticipating customer needs and providing excellent service.

Responsibilities

• Ensure guests are enjoying their experience at the restaurant.
• Handle guest concerns and resolve issues promptly.
• Work collaboratively with the team to maintain a welcoming atmosphere.
• Provide insight into promotions and app features.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Ability to communicate effectively

Job description

Overview

Join to apply for the Guest Experience Lead role at McDonald’s.

Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolution to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To be successful in this position, you’ll need

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Perks & Benefits

• Competitive pay from $14.75 per hour - 16.76 per hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*
• Available to full time employees in select locations

Equal Employment Opportunity and Our Value of Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance accessing or reading this job posting or you need an accommodation during the application or hiring process, please contact [e-mail].

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.