Guest Experience Lead

McDonald's; Huntington Park (CA); On-site; USD 27,552 - 31,312; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Paid sick leave

Tuition reimbursement

Training opportunities

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food restaurant in California is seeking a Guest Experience Lead to ensure guests enjoy their experience and handle concerns effectively. The ideal candidate should be passionate about customer service and have the ability to work well in a team. This role offers competitive pay ranging from $20.00 to $22.73 per hour, along with various employee benefits.

Qualifications

• Desire to learn and grow in a team environment.

Responsibilities

• Check in with guests and ensure they are enjoying their experience.
• Handle guest concerns and provide resolutions.
• Maintain a friendly and clean restaurant environment.
• Offer insight into promotions and app features.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Effective communication

Anticipation of customer needs

Job description

Overview

Join to apply for the Guest Experience Lead role at McDonald's

Guest Experience Leader: Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

Qualifications / What You’ll Need

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Benefits and Perks

• Competitive pay from $20.00 per hour - 22.73 / hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

And much, much more!

Equal Employment Opportunity

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail].

McDonald’s of California will consider qualified applicants with a criminal history pursuant to applicable local laws.

Additional Information

• Available to full time employees in select locations.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Restaurants