Guest Experience Lead

McDonald's; Los Angeles (CA); On-site; USD 27,552 - 31,312; Full time

Benefits offered by this job

Employee discounts

Free meals

Paid sick leave

Tuition reimbursement

Training opportunities

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food restaurant in Los Angeles is seeking a Guest Experience Lead to ensure guest satisfaction by addressing concerns and providing friendly service. This entry-level role offers competitive pay ranging from $20.00 to $22.73 per hour, with additional incentives and benefits like employee discounts, tuition reimbursement, and paid sick leave. Join a team that values learning and hospitality in a dynamic restaurant environment.

Qualifications

• Desire to learn and grow.
• Ability to anticipate customer needs.

Responsibilities

• Lead the experience by checking in with guests.
• Handle guest concerns and provide resolution.
• Work with your team for a welcoming environment.
• Advise on promotions and app features.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Ability to communicate effectively

Job description

Join to apply for the Guest Experience Lead role at McDonald's.

Guest Experience Leader

Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

• Competitive pay from $20.00 per hour - $22.73/hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

This role is vital to the guest experience because you'll:

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolution to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To Be Successful In This Position, You’ll Need

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Equal Employment Opportunity and Our Value of Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by law. We provide reasonable accommodations to qualified individuals with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation, please contact [e-mail].

This posting is not a complete description of all duties of the job. People perform several different tasks every shift.

McDonald’s of California will consider qualified applicants with a criminal history pursuant to applicable laws.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Restaurants

Referrals increase your chances of interviewing.

Note: This job posting is active and does not indicate it is expired.