Guest Experience Lead

McDonald's; Pearl City (HI); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Competitive pay from $16.00 per hour

Employee discounts and free meals

Paid sick leave

Tuition reimbursement

Training and advancement opportunities

401k plan

Medical, dental, and vision benefits

Job summary

A global fast-food chain is looking for a Guest Experience Lead in Pearl City, Hawaii. This full-time role requires strong customer service skills, a friendly demeanor, and teamwork to create a positive guest experience. Perks include competitive pay starting from $16.00 per hour, employee discounts, tuition reimbursement, and medical benefits.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others.
• Ability to communicate effectively.

Responsibilities

• Lead the guest experience and check in with guests.
• Handle guest concerns and provide resolutions.
• Work with the team to maintain a welcoming restaurant environment.
• Provide insights into promotions and app features.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Ability to communicate effectively

Job description

Overview

Join to apply for the Guest Experience Lead role at McDonald’s.

Guest Experience Leader: Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To Be Successful In This Position, You’ll Need

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Perks & Benefits

• Competitive pay from $16.00 per hour
• 18.18 / hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

Additional Details

• Available to full time employees in select locations

Equal Employment Opportunity

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, disability status, genetic information, citizenship or any other class characteristic protected by law. McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance during the application process, please contact [e-mail].

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Restaurants

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