Guest Experience Lead

McDonald's; Spring Lake (NC); On-site; USD 17,220 - 19,575; Full time

Benefits offered by this job

Competitive pay from $12.50 - $14.21 per hour

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or educational assistance

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast food restaurant in Spring Lake is seeking a Guest Experience Lead to ensure customer satisfaction and enhance the guest experience. This role involves collaboration with the team to maintain a positive environment and support guests with their needs. The ideal candidate will have strong communication skills and a passion for customer service. Full-time position with competitive pay and flexible scheduling.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others.
• Desire to learn and grow.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the guest experience and ensure guests are enjoying themselves.
• Handle guest concerns and provide satisfactory resolutions.
• Work with your team to maintain a welcoming restaurant environment.
• Offer expert insight into promotions and benefits of the McDonald’s App.

Skills

Customer service

Teamwork

Communication

Problem-solving

Job description

Join to apply for the Guest Experience Lead role at McDonald’s.

Overview: Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

Perks & Benefits

• Competitive pay from $12.50 per hour - 14.21 / hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*
• Available to full time employees in select locations

And much, much more!

Responsibilities

• Lead the guest experience: Check in with guests and ensure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolutions to their satisfaction
• Understand that teamwork is key: Work with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

Qualifications

• A humble and hospitable demeanor;
• Passion for helping and serving others (customers and fellow team members);
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs

Equal Employment Opportunity and Our Value of Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail].

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Restaurants