Guest Experience Lead

McDonald's

Los Angeles (CA)

On-site

USD 27,552 - 31,312

Full time

14 days+

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Benefits offered by this job

Competitive pay

Employee discounts

Free meals

Paid sick leave

Tuition reimbursement

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food chain in Los Angeles seeks a Guest Experience Lead to enhance customer interactions and manage guest concerns. The ideal candidate will demonstrate a passion for service, teamwork, and possess excellent communication skills. This full-time role offers competitive pay and various employee benefits, ensuring you feel valued at work.

Qualifications

A humble and hospitable demeanor.
Passion for helping and serving others.
A desire to learn and grow.
The ability to communicate effectively.

Responsibilities

Check in with guests to ensure enjoyment.
Handle guest concerns satisfactorily.
Maintain a welcoming, friendly environment.
Provide insights into promotions and app features.

Skills

Customer service

Teamwork

Effective communication

Problem-solving

Job description

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Guest Experience Leader

Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

Competitive pay from $20.00 per hour - 22.73 / hour plus cash incentives
Employee discounts and free meals
Paid sick leave and/or paid time off
Tuition reimbursement and/or educational assistance
Training and advancement opportunities
Weekly direct deposit
401k plan*
Medical, dental, and vision benefits*

And much, much more!

Available to full time employees in select locations.

This role is vital to the guest experience because you'll:

Lead the experience: Check in with guests and make sure they are enjoying themselves
Be the solution: Handle guest concerns and provide resolve to their satisfaction
Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To Be Successful In This Position, You’ll Need

A humble and hospitable demeanor;
Passion for helping and serving others (customers and fellow team members);
A desire to learn and grow; and
The ability to communicate effectively and anticipate customer needs

So, what’s your job combo?

Equal Employment Opportunity and Our Value of Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdonaldsandme@support.mcdonalds.com.

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.

McDonald’s of California will consider qualified applicants with a criminal history pursuant to Los Angeles Fair Chance Initiative for Hiring, Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

Seniority level