Guest Experience Lead

McDonald's; Fort Washington (MD); On-site; USD 21,697 - 24,659; Full time

Benefits offered by this job

Competitive pay from $15.75 to $17.90 per hour

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or educational assistance

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

A leading global fast-food chain in Fort Washington is seeking a Guest Experience Lead. In this role, you will enhance the customer experience by ensuring guest satisfaction, leading the team in service excellence, and providing information on promotions. To succeed, a passion for serving and effective communication skills are essential. This full-time position offers competitive pay and various perks, including employee discounts and paid time off.

Qualifications

• Ability to effectively communicate and anticipate customer needs.

Responsibilities

• Lead the guest experience and ensure customer satisfaction.
• Handle guest concerns and provide resolutions.
• Work collaboratively with the team to maintain a welcoming environment.
• Provide information on promotions and mobile order features.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Desire to learn and grow

Effective communication skills

Job description

Join to apply for the Guest Experience Lead role at McDonald’s

2 weeks ago Be among the first 25 applicants

Guest Experience Leader
Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

Perks & Benefits

• Competitive pay from $15.75 per hour - 17.90 / hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

And much, much more!

Role Availability

• Available to full time employees in select locations.

Why this role matters

This role is vital to the guest experience because you'll:

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To Be Successful In This Position, You’ll Need

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Equal Employment Opportunity and Our Value of Inclusion

Note: The original contains an EEO statement. To preserve accessibility, this reminder is kept concise while including essential language about equal opportunity and accommodations. For full text, refer to the original posting.

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance during the application or hiring process, please contact [e-mail].

This job posting contains general information about working in this restaurant. It is not a complete description of all duties of the job.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Restaurants