Guest Experience Lead

McDonald's; Belcamp (MD); On-site; USD 21,697 - 24,659; Full time

Benefits offered by this job

Competitive pay

Employee discounts and free meals

Paid sick leave

Tuition reimbursement

Training and advancement opportunities

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food restaurant in Belcamp, Maryland is seeking a Guest Experience Lead to ensure a positive dining experience for guests. The role involves engaging with guests, addressing their needs promptly, and supporting team dynamics in a clean and friendly environment. Ideal for those with a passion for customer service and teamwork. Competitive pay ranging from $15.75 to $17.90 per hour, plus benefits such as discounts and tuition reimbursement.

Qualifications

• Must have a passion for customer service and teamwork.
• Ability to handle guest concerns effectively.
• Desire to learn and grow within the role.

Responsibilities

• Lead the guest experience and check in with guests.
• Resolve guest concerns to their satisfaction.
• Work with the team to maintain a welcoming environment.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Ability to communicate effectively

Job description

Overview

Guest Experience Lead role at McDonald’s. Flexible scheduling with a focus on guest experience and value for you.

Responsibilities

• Lead the guest experience: check in with guests and ensure they are enjoying themselves
• Be the solution: handle guest concerns and resolve to their satisfaction
• Understand that teamwork is key: work with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

Qualifications / To Be Successful In This Position

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• Ability to communicate effectively and anticipate customer needs

Perks & Benefits

• Competitive pay from $15.75 per hour to $17.90 per hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan
• Medical, dental, and vision benefits

Available to full-time employees in select locations.

Equal Employment Opportunity and Our Value of Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail].

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift, and this posting does not list every essential function of the job.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Restaurants