Guest Experience Lead

McDonald's; Macomb (IL); On-site; USD 19,975 - 22,702; Full time

Benefits offered by this job

Competitive pay from $14.50 to $16.48 per hour

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement

Training and advancement opportunities

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food restaurant in Macomb seeks a Guest Experience Lead to enhance customer satisfaction. You will lead the guest experience, resolve concerns, and maintain a clean environment. Ideal candidates should have a passion for serving others and effective communication skills. This role offers competitive pay and employee benefits including discounts, training, and more.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• Desire to learn and grow.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the guest experience by checking in with guests.
• Handle guest concerns and provide resolutions.
• Work with team to maintain a welcoming restaurant.
• Offer insight into promotions and app features.

Skills

Humility and hospitality

Customer service passion

Communication

Anticipation of customer needs

Job description

Overview

Join to apply for the Guest Experience Lead role at McDonald’s.

Guest Experience Leader role with flexible scheduling and a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

Responsibilities

• Lead the guest experience: check in with guests and ensure they are enjoying themselves.


• Be the solution: handle guest concerns and provide resolution to their satisfaction.


• Understand that teamwork is key: work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment.


• Be in the know: offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features.

Perks & Benefits

• Competitive pay from $14.50 per hour - $16.48 per hour plus cash incentives


• Employee discounts and free meals


• Paid sick leave and/or paid time off


• Tuition reimbursement and/or educational assistance


• Training and advancement opportunities


• Weekly direct deposit


• 401k plan*


• Medical, dental, and vision benefits*

To Be Successful In This Position You’ll Need

• A humble and hospitable demeanor


• Passion for helping and serving others (customers and fellow team members)


• A desire to learn and grow


• The ability to communicate effectively and anticipate customer needs

Equal Employment Opportunity

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail].

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.

Job Details

• Seniority level: Entry level


• Employment type: Full-time


• Job function: Other


• Industries: Restaurants