Guest Experience Lead

McDonald's; Carroll (IA); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Employee discounts and free meals

Tuition reimbursement

Paid sick leave or paid time off

Training and advancement opportunities

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food restaurant in Carroll, Iowa, seeks a Guest Experience Lead to ensure a welcoming environment for guests while collaborating with the restaurant team. Ideal candidates will have a passion for service, effective communication skills, and the ability to resolve concerns. Competitive pay ranges from $35,000 to $42,000 per year, along with employee benefits and advancement opportunities.

Qualifications

• A humble and hospitable demeanor.
• A passion for helping and serving others.
• A desire to learn and grow.

Responsibilities

• Lead the guest experience: Check in with guests and ensure they are enjoying themselves.
• Provide solutions: Handle guest concerns and resolve them to their satisfaction.
• Collaborate with the team: Maintain a welcoming, friendly, and clean restaurant environment.

Skills

Effective communication

Customer service

Team collaboration

Job description

Overview

Guest Experience Lead at McDonald’s is a customer-facing role focused on delivering a welcoming guest experience and supporting the restaurant team.

Responsibilities

• Lead the guest experience: Check in with guests and ensure they are enjoying themselves
• Provide solutions: Handle guest concerns and resolve them to their satisfaction
• Collaborate with the team: Maintain a welcoming, friendly, and clean restaurant environment
• Promote promotions and app features: Share insights about McDonald’s promotions and the Mobile Order & Pay features

To be successful in this position, you’ll need

• A humble and hospitable demeanor
• A passion for helping and serving others
• A desire to learn and grow
• Effective communication and the ability to anticipate customer needs

Benefits

• Competitive pay from $14.50 per hour to $16.48 per hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*
• Available to full-time employees in select locations

Location

Denison, IA

Salary

$35,000.00-$42,000.00 per year

Equal Employment Opportunity and Our Value of Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and enjoy equal benefits and privileges of employment. If you need assistance requesting an accommodation during the application or hiring process, please contact [e-mail].