Guest Experience Lead

W. Lee Flowers; Banner Elk (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

W. Lee Flowers in Banner Elk, NC seeks a Front End Supervisor to lead guest service at the register and front-end area, ensuring fast, friendly checkout and adherence to store standards.

You will oversee front end staff, train cashiers, manage schedules with labor guides, and handle guest requests with professionalism. Strong communication, team leadership, and computer skills are essential.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs occasionally and 15 lbs constantly.
• Ability to read and understand information and direction.
• Knowledge of front end operations.
• Ability to supervise people including training.
• Demonstrated ability to learn multiple tasks.
• Effective communication and guest service skills.
• Ability to stand for extended periods.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Maintain front end Guest Service Standards.
• Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.
• Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
• Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list.
• Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally.
• Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
• Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.
• Ensures all unused check lanes are blocked off when not is use.
• Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.
• Provides training and direction to hosts not meeting the front end standards.
• Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
• Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level.
• Process guest orders (including performing as a cashier or guest service clerk).
• Perform all other duties as assigned by management.

Skills

Front end operations

Team supervision

Training and development

Customer service

Communication

POS/computers

Endurance

Tools

POS systems

Job description

W. Lee Flowers in Banner Elk, NC seeks a Front End Supervisor to lead guest service at the register and front-end area, ensuring fast, friendly checkout and adherence to store standards.

You will oversee front end staff, train cashiers, manage schedules with labor guides, and handle guest requests with professionalism. Strong communication, team leadership, and computer skills are essential.