Customer Experience & Training Lead

W. Lee Flowers & Co; Gilbert (SC); On-site; USD 19,000 - 29,000; Full time

Job summary

W. Lee Flowers & Co. in Gilbert, SC is seeking a Front End Supervisor to lead daily customer service and store front-end operations. You will train staff, coach on show, safety and efficiency priorities, schedule coverage, and process transactions with accurate cash handling.

The ideal candidate will have strong communication, retail operations knowledge, and leadership experience in a small team environment. This role offers growth opportunities in a dynamic store setting.

Qualifications

• Previous retail supervisory experience preferred.
• Ability to train and coach employees on service standards.
• Strong communication and interpersonal skills required.
• Must be able to lift up to 25 lbs and stand long periods.

Responsibilities

• Lead front-end operations and customer service to ensure a friendly store experience.
• Observe and coach staff to meet show, safety and efficiency priorities.
• Manage scheduling, training documentation, and onboarding.
• Process transactions and maintain accurate daily cash deposits.

Skills

Strong communication

Retail operations

Leadership

Team collaboration

Training & coaching

Tools

POS system

Job description

W. Lee Flowers & Co. in Gilbert, SC is seeking a Front End Supervisor to lead daily customer service and store front-end operations. You will train staff, coach on show, safety and efficiency priorities, schedule coverage, and process transactions with accurate cash handling.

The ideal candidate will have strong communication, retail operations knowledge, and leadership experience in a small team environment. This role offers growth opportunities in a dynamic store setting.