Front Porch Guest Service Specialist

W. Lee Flowers; Knightdale (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

W. Lee Flowers in Knightdale, NC is seeking a friendly front-end associate to provide fast, pleasant guest service at the front porch. You will greet guests, bag orders, assist with carts, and ensure smooth checkout experiences.

The role emphasizes teamwork, physical tasks such as lifting and standing for long periods, and clear communication with customers and supervisors. Training focuses on courtesy guidelines and efficient handling of purchases to enhance guest satisfaction.

Qualifications

• Friendly, outgoing personality required.
• Ability to work well with others.
• Ability to lift a minimum of 25 lbs. consistently and 50 lbs. occasionally.
• Ability to stand for extended periods of time.
• Ability to retrieve and push in shopping carts.
• Ability to bend and lift to load customer orders into cars.
• Effective communication and customer service skills.

Responsibilities

• Actively communicates with every guest including greeting, thanking, offering a choice of bag type, and performing any other courtesy guideline.
• Properly bags guests' orders to insure purchases are not damaged.
• Works well with all co-workers and supervisors.
• Places guest's purchases in grocery cart or hands bags to the guest and sincerely offers assistance to the guest's vehicle.
• Performs price checks.
• Relay guest problems to supervisor.
• Retrieves carts from parking lot.
• Cleans front end, break room, rest rooms, lobby, parking lot, etc.
• Cleans garbage and debris from carts and baskets.
• Performs all other duties as assigned by management.

Skills

Friendly personality

Teamwork

Lift 25 lbs

Stand long periods

Cart retrieval

Bend and lift

Customer service

Job description

W. Lee Flowers in Knightdale, NC is seeking a friendly front-end associate to provide fast, pleasant guest service at the front porch. You will greet guests, bag orders, assist with carts, and ensure smooth checkout experiences.

The role emphasizes teamwork, physical tasks such as lifting and standing for long periods, and clear communication with customers and supervisors. Training focuses on courtesy guidelines and efficient handling of purchases to enhance guest satisfaction.