Guest Experience Host - Welcoming, Seating & Reservations

Colwen Management Inc; Portland (ME); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance with Company-FundedH

Vision Insurance

Flexible Spending Accounts

Wide-Array of Supplemental Insurance

Paid Time Off Programs

Employee Assistance Program

401K Plan – Traditional & Roth Options

Hotel Discount Travel Program for Assc

Exclusive Associate Discounts – Travel

Training and Development Programs

Job summary

Colwen Hotels' Farmhouse Social in Portland, ME is seeking a friendly Host to greet guests, manage wait times, and escort guests to their tables. You will coordinate with servers, handle reservations, and help maintain a welcoming, efficient dining area.

The role requires excellent customer service, strong communication, and the ability to work a flexible 7-day schedule including nights and weekends. Prior host or server experience is preferred.

Qualifications

• Excellent interpersonal and customer service skills.
• Ability to operate point-of-sale system.
• Ability to work quickly and efficiently.
• Organizational and time management skills.
• Team-oriented and able to collaborate with staff.
• Maintain personal hygiene.
• Previous experience as a host or server preferred.
• Willingness to work a 7-day rotating schedule including nights, weekends and holidays.

Responsibilities

• Greet and welcome each guest with a smile, eye contact, and a friendly greeting (use guest name whenever possible).
• Provide accurate wait times and monitor waiting lists.
• Manage reservations.
• Escort guests to assigned dining or bar areas.
• Provide menus and announce server's name.
• Greet and thank guests upon departure.
• Coordinate with wait staff on seating options.
• Maintain a clean reception area.
• Cater to guests who require extra attention.
• Answer incoming calls and address guest queries.
• Assist Servers as needed.
• Assist with other restaurant tasks such as cleaning the dining area and preparing silverware and condiments.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Customer service

POS system

Fast-paced work

Team player

Personal hygiene

Experience as host/server

7-day rotation schedule

Tools

Point-of-sale system

Job description

Colwen Hotels' Farmhouse Social in Portland, ME is seeking a friendly Host to greet guests, manage wait times, and escort guests to their tables. You will coordinate with servers, handle reservations, and help maintain a welcoming, efficient dining area.

The role requires excellent customer service, strong communication, and the ability to work a flexible 7-day schedule including nights and weekends. Prior host or server experience is preferred.