Guest Experience Host: Warm Welcome & Efficient Service

Prentice Organization; Portland (ME); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k) with employer match

Health insurance

Dental insurance

Vision insurance

Supplemental benefits

Employee discount

Free meals

Paid training

Job summary

Douro in Portland, Maine, is seeking a friendly Host/Hostess to warmly welcome guests and manage reservations. You will coordinate seating and help ensure a smooth dining flow, becoming the first point of contact for guests and setting the tone for an outstanding experience.

We offer both full-time and part-time hours with a competitive hourly wage of $18 per hour and a benefits-aware environment within the Prentice Hospitality Group.

Qualifications

• Previous hospitality or customer service experience is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to stay calm and upbeat in a fast-paced environment.
• Professional appearance and positive attitude are important.
• Reliable, punctual team player who works well with others.

Responsibilities

• Greet guests with warmth and professionalism.
• Manage reservations and waitlists using the restaurant system.
• Coordinate seating to balance efficiency and guest experience.
• Communicate guest needs, table status, and service flow to staff.
• Answer phones, take reservations, and provide accurate wait times.
• Assist with menus, special requests, and guest preferences.
• Maintain cleanliness and organization of the host stand and entrance.
• Support team during peak hours to ensure smooth operations.

Skills

Hospitality experience

Customer service

Communication

Calm under pressure

Professional appearance

Punctuality

Job description

Douro in Portland, Maine, is seeking a friendly Host/Hostess to warmly welcome guests and manage reservations. You will coordinate seating and help ensure a smooth dining flow, becoming the first point of contact for guests and setting the tone for an outstanding experience.

We offer both full-time and part-time hours with a competitive hourly wage of $18 per hour and a benefits-aware environment within the Prentice Hospitality Group.