Guest Experience Host: Welcoming & Seating Pro

The Clubs of Kingwood; San Francisco (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Invited is a hospitality company seeking a Host to welcome and seat members and guests, setting a positive tone for their club experience. You will maintain the host area, support the service team, and ensure a seamless start and finish to each visit.

As the first and last touchpoint, you will greet guests by name, assist with seating, and follow the club's 3-steps of service, while keeping areas clean and organized and upholding confidentiality and professionalism.

Qualifications

• High school diploma or equivalent.
• Experience in service or hospitality is an advantage.
• Experience operating a multi-line telephone system.
• Proven ability to handle sensitive member information with the highest level of confidentiality.
• Strong communication skills with the ability to follow instructions accurately.

Responsibilities

• Greet members and guests by name, providing a warm and welcoming experience.
• Seat members and guests while ensuring high-quality service and attention to their needs.
• Converse with members and guests in a professional manner, staying calm under pressure.
• Assist service staff as needed, adhering to Invited standards of service.
• Ensure the host podium is organized and close out the podium at the end of each shift.
• Complete daily assignments and side work to meet standards, including keeping work areas organized and sanitized, and stocking supplies.
• Support employees and contribute to team efforts to deliver the 3-steps of service.
• Notify management of any members/guests complaints immediately and practice effective service recovery.
• Handle last-minute requests and changes from Members/Guests professionally

Skills

Telephone handling

Customer service

Communication skills

Confidentiality

Education

High school diploma or equivalent

Tools

POS System

Telephone/Tablet

Floor Chart

Menus

Job description

Invited is a hospitality company seeking a Host to welcome and seat members and guests, setting a positive tone for their club experience. You will maintain the host area, support the service team, and ensure a seamless start and finish to each visit.

As the first and last touchpoint, you will greet guests by name, assist with seating, and follow the club's 3-steps of service, while keeping areas clean and organized and upholding confidentiality and professionalism.