Guest Experience Host - Warm Welcomes & Seating

The Clubs of Kingwood; Gibsonia (Allegheny County); On-site; USD 17,000 - 25,000; Full time

Job summary

Invited is seeking a Host to warmly greet and seat members and guests, ensuring a seamless and positive start to their visit. You will uphold Invited's 3-steps of service and keep the host area organized while supporting team members.

The role requires strong communication, confidentiality, and a professional demeanor. Training follows Invited service standards; the position includes shift-based hours and potential weekend work.

Qualifications

• High school diploma or equivalent.
• Previous experience in the service or hospitality industry is an advantage.
• Experience operating a multi-line telephone system.
• Proven ability to handle sensitive member information with the highest level of confidentiality.
• Strong communication skills with the ability to follow instructions accurately.

Responsibilities

• Greet members/guests by name, providing a warm and welcoming experience.
• Seat members/guests while ensuring high-quality service and attention to their needs.
• Converse with members/guests in a professional manner, staying calm under pressure.
• Assist service staff as needed, adhering to the Invited standards of service.
• Ensure the host podium is organized and close out the podium at the end of each shift.
• Complete daily assignments and side work to meet standards, including keeping work areas organized and sanitized, and stocking supplies.
• Support employees and contribute to team efforts to deliver the 3-steps of service.
• Notify management of any members/guests complaints immediately and practice effective service recovery.
• Handle last-minute requests and changes from Members/Guests professionally.

Skills

Communication

Hospitality

Confidentiality

Instructions following

Telephone etiquette

Education

High School Diploma

Tools

Phone System

POS System

Floor Chart

Menus

Job description

Invited is seeking a Host to warmly greet and seat members and guests, ensuring a seamless and positive start to their visit. You will uphold Invited's 3-steps of service and keep the host area organized while supporting team members.

The role requires strong communication, confidentiality, and a professional demeanor. Training follows Invited service standards; the position includes shift-based hours and potential weekend work.