Front Desk Host — Customer-Focused & Growth-Driven

Floyd's 99 Barbershop; Chicago (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Employee assistance program including

Health benefits for full-time

Ongoing opportunity for growth

Fun and relaxed environment

Nationwide locations

Job summary

Floyd's 99 Barbershop in Chicago, IL is seeking a full-time Front Desk Host who thrives on delivering excellent customer service and keeping retail operations smooth. The role involves answering calls, scheduling, and assisting staff with a positive, fast-paced environment.

We offer comprehensive health benefits for full-time employees, growth opportunities, and a supportive team culture in a lively shop near Wrigley Field. Competitive pay is provided with a strong emphasis on guest satisfaction.

Qualifications

• 2+ years of customer service experience in the retail, hospitality, or beauty industries.
• Experience working in a fast-paced environment.
• Fantastic collaboration skills with an ability to communicate over the phone and in person.
• Commitment to helping others and working with a team.
• Organizational skills, attention to detail, and time management abilities.
• Ability to maintain confidentiality.
• Ability to work a flexible schedule, including nights and weekends.

Responsibilities

• This customer service role keeps our shop running smoothly by answering phone calls, scheduling appointments, answering questions, and taking messages for staff.
• You speak with customers about their desired services and give them pricing information, upselling treatments or products when possible.
• As you generate quotes, figure out wait times, and assist with general cleaning duties, you take pride in maintaining a positive, seamless retail environment!

Skills

Customer service

Communication

Teamwork

Organizational skills

Attention to detail

Time management

Confidentiality

Flexible schedule

Job description

Floyd's 99 Barbershop in Chicago, IL is seeking a full-time Front Desk Host who thrives on delivering excellent customer service and keeping retail operations smooth. The role involves answering calls, scheduling, and assisting staff with a positive, fast-paced environment.

We offer comprehensive health benefits for full-time employees, growth opportunities, and a supportive team culture in a lively shop near Wrigley Field. Competitive pay is provided with a strong emphasis on guest satisfaction.