Guest Experience Host — Warm Welcomes, Smooth Seating

Cooper's Hawk Winery; Indianapolis (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

50% Dining and Carryout discount

Medical/Dental/Vision insurance

401(k) retirement plan

Flexible Spending Accounts

Paid Time Off

Job summary

Cooper's Hawk Winery is seeking a friendly Host to set the tone for the guest experience. From the first greeting to the final farewell, you will ensure every guest feels personally taken care of from the moment they walk through the door.

Greet guests with energy, answer calls professionally, assist with seating, and maintain the host area to keep a smooth shift. You will uphold appearance guidelines and be ready to jump in to help the team when needed.

Qualifications

• At least 18 years of age.
• Genuine love for hospitality.
• Comfort in a fast-paced environment with strong multitasking skills.
• Ability to lift up to 40 pounds and stand for extended periods.
• Willingness to work weekends and holidays.
• Team spirit and clear communication.
• Ability to read, write, and understand English.

Responsibilities

• Greet guests with energy and enthusiasm from the very first interaction
• Answer guest phone calls with professionalism and hospitality
• Follow checklists to set up the host area for a smooth shift
• Maintain a professional image at all times by adhering to all appearance and behavior guidelines
• Keep track of table flow and dining room pacing to deliver an excellent guest experience
• Adjust seating plans as needed to avoid bottlenecks and wait time surprises
• Manage special seating requests of guests consistent with table availability
• Communicate constantly with Managers and Team Members to keep service moving seamlessly
• Support servers and service assistants when needed to help the team shine

Skills

Guest service

Communication

Multitasking

Team player

English proficiency

Job description

Cooper's Hawk Winery is seeking a friendly Host to set the tone for the guest experience. From the first greeting to the final farewell, you will ensure every guest feels personally taken care of from the moment they walk through the door.

Greet guests with energy, answer calls professionally, assist with seating, and maintain the host area to keep a smooth shift. You will uphold appearance guidelines and be ready to jump in to help the team when needed.