Guest Experience Host - Warm Welcomes, Seamless Seating

Cooper's Hawk Winery; Arlington Heights, Northern (IL, KY); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

50% Dining and Carryout

40% Retail Wine

20% Private Events Wine

Job summary

Cooper's Hawk Winery is seeking Hosts to set the tone for guest experiences with warm welcomes and smooth table flow. You will engage guests from greeting to farewell, ensuring everyone feels attended to throughout their visit.

The role requires at least 18 years old, love for hospitality, and the ability to multitask in a fast-paced setting. Weekend availability and strong communication are essential for success.

Qualifications

• Must be at least 18 years old.
• Demonstrated genuine love for hospitality and creating unforgettable experiences.
• Comfort in a fast-paced environment with strong multitasking skills.
• Ability to lift up to 40 pounds and stand for extended periods.
• Willingness to work weekends and holidays.
• Team spirit and clear communication.

Responsibilities

• Greet guests with energy and enthusiasm from the first interaction.
• Answer guest phone calls with professionalism and hospitality.
• Set up the host area for a smooth shift following checklists.
• Maintain a professional image by adhering to appearance and behavior guidelines.
• Manage seating flow and dining room pacing to avoid bottlenecks.
• Handle special seating requests within table availability.

Skills

Hospitality mindset

Multitasking

Teamwork

English literacy

Physical stamina

Weekend availability

Communication

Job description

Cooper's Hawk Winery is seeking Hosts to set the tone for guest experiences with warm welcomes and smooth table flow. You will engage guests from greeting to farewell, ensuring everyone feels attended to throughout their visit.

The role requires at least 18 years old, love for hospitality, and the ability to multitask in a fast-paced setting. Weekend availability and strong communication are essential for success.