Guest Experience Host - Warm, Seamless Service

Cooper's Hawk Winery; West Alexander (PA); On-site; USD 16,531,000 - 24,797,000; Full time

Benefits offered by this job

50% Dining Discount

40% Retail Wine Discount

20% Private Events Discount

Monthly Wine Tasting for Two

Medical, Dental, Vision Insurance + 1:

401(k) Matching

Flexible Spending Accounts

Health Savings Account

Paid Time Off

Short-Term Disability

Employee Assistance Program

Education in wine & culinary

Career Growth

Referral Bonuses

Job summary

Cooper’s Hawk Winery is seeking a friendly Host to set the tone for the guest experience, greet guests, and ensure smooth table flow in a fast-paced environment. You will help with reservations, answer questions about our wine and dining experiences, and support the service team to deliver memorable moments.

Applicants should be at least 18, enthusiastic about hospitality, and able to multitask while maintaining a polished appearance. Weekend and holiday availability is preferred.

Qualifications

• At least 18 years of age.
• Genuine love for hospitality and creating unforgettable experiences.
• Able to thrive in a fast-paced environment and manage multiple tasks.

Responsibilities

• Greet guests with energy and enthusiasm from the first interaction.
• Answer guest calls with professionalism and hospitality.
• Set up the host area according to checklists for a smooth shift.
• Maintain a professional image by following appearance and behavior guidelines.
• Track table flow and dining room pacing to deliver excellent guest experiences.
• Adjust seating plans to avoid bottlenecks and manage special seating requests.
• Communicate with Managers and Team Members to keep service moving.
• Assist servers and service staff when needed to help the team shine.
• Answer questions about food, wine and experiences with warmth and knowledge.
• Assist with light side work and keep entry area welcoming.
• Maintain phone etiquette when handling reservations.

Skills

Hospitality mindset

Multitasking

Team player

Clear communication

English literacy

Job description

Cooper’s Hawk Winery is seeking a friendly Host to set the tone for the guest experience, greet guests, and ensure smooth table flow in a fast-paced environment. You will help with reservations, answer questions about our wine and dining experiences, and support the service team to deliver memorable moments.

Applicants should be at least 18, enthusiastic about hospitality, and able to multitask while maintaining a polished appearance. Weekend and holiday availability is preferred.