Guest Experience Host — Welcoming & Seating

SA Hospitality Group; City of Rochester (NY); On-site; USD 30,000 - 36,000; Full time

Job summary

SA Hospitality Group in Rochester, NY is seeking a friendly host/hostess to greet and seat guests, ensuring seating arrangements per management and providing a warm welcome.

You will answer phones, take reservations, assist with opening tasks, maintain table and lobby cleanliness, handle guest questions, and support the service team to ensure a smooth dining experience. Teamwork, hygiene, and timely communication are essential.

Qualifications

• Team player with strong communication.
• Polished English speaking and listening skills.
• Customer-service oriented with a positive attitude.
• Ability to work in a fast-paced environment.
• Willingness to learn and follow service standards.

Responsibilities

• Greet guests warmly and seat them according to management's seating plan.
• Answer phones and provide information; assist with reservations and bookings.
• Assist with opening tasks and maintain cleanliness of tables, foyer, and dining area.
• Handle guest requests and assist with guest complaints as needed.
• Collaborate with staff to ensure smooth service and guest satisfaction.

Job description

SA Hospitality Group in Rochester, NY is seeking a friendly host/hostess to greet and seat guests, ensuring seating arrangements per management and providing a warm welcome.

You will answer phones, take reservations, assist with opening tasks, maintain table and lobby cleanliness, handle guest questions, and support the service team to ensure a smooth dining experience. Teamwork, hygiene, and timely communication are essential.