Guest Experience Host

SA Hospitality Group; Miami (FL); In loco; USD 24.000 - 36.000; Tempo pieno

Descrizione del lavoro

SA Hospitality Group is seeking a friendly Host/Hostess to welcome and seat guests, manage reservations, and support front-of-house operations in a busy Miami restaurant. You will coordinate with managers and coworkers to ensure a smooth dining experience, maintain cleanliness, and assist with guest requests and coat check as needed.

The role emphasizes excellent English communication, teamwork, time management, and a professional demeanor in a fast-paced environment.

Competenze

• Ability to communicate and understand direction in English.
• Time management and ability to work under pressure to manage high volume of production.
• Active listening and learning skills.

Mansioni

• Greet guests in a prompt and courteous manner with a smile and seat them following management-approved seating.
• Promote teamwork and quality service through daily communication and coordination with other staff and managers.
• Answer phones and provide guests with requested information and arrange bookings.
• Assist with opening tasks such as tidying tables and ensuring dining areas are clean before service.
• Handle guest complaints and special requests as needed.
• Assist with coat check duties when assigned and manage items with tickets.
• Follow opening and closing procedures and maintain professional demeanor at all times.
• Support service steps to satisfy guests, including assisting with food delivery as required.
• Be available to staff and guests to answer guest and reservation related questions.

Descrizione del lavoro

SA Hospitality Group is seeking a friendly Host/Hostess to welcome and seat guests, manage reservations, and support front-of-house operations in a busy Miami restaurant. You will coordinate with managers and coworkers to ensure a smooth dining experience, maintain cleanliness, and assist with guest requests and coat check as needed.

The role emphasizes excellent English communication, teamwork, time management, and a professional demeanor in a fast-paced environment.